Shipping policy

Shipping Policy

At Flow & Co. London, we place great importance on clear, transparent, and reliable delivery.

Below you will find information about our delivery area, processing times, shipping times, tracking, and other important delivery information.

1. Delivery Area

We currently deliver exclusively to addresses within the United Kingdom. Orders for delivery outside the United Kingdom cannot currently be processed.

2. Shipping Costs

Shipping is free on all orders. There is no minimum order value and we do not charge additional shipping or handling fees.

3. Order Processing Time

Orders are normally processed within 1 to 2 working days.

Working days are Monday to Friday, excluding public holidays. Orders placed during weekends or public holidays begin processing on the next working day.

4. Shipping Time

After your order has been processed and dispatched, the estimated shipping time is approximately 7 working days.

Working days are Monday to Friday.

Orders may be dispatched from international fulfilment locations and delivered directly to your address in the United Kingdom.

Delivery times may occasionally be affected by circumstances outside our direct control, including carrier delays, public holidays, customs processing, weather conditions, or periods of unusually high demand.

5. Total Estimated Delivery Time

Your total estimated delivery time consists of:

Processing time: 1 to 2 working days
Shipping time after dispatch: approximately 7 working days

Estimated total delivery time: approximately 9 working days from the date of purchase.

These delivery times are estimates and may occasionally vary due to circumstances outside our control.

6. Delivery Address

Your order will be delivered to the shipping address entered at checkout. Please check that your details are complete and accurate before placing your order, including:

• Full name
  • Street and house number
  • City
  • Postcode
  • Telephone number where requested

Incorrect or incomplete address information may result in delays or unsuccessful delivery.

If you notice an error immediately after placing your order, please contact us as soon as possible at hello@flowboutique.co.uk. Because our fulfilment process is largely automated, we cannot guarantee that an address can be changed once the order has entered processing.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow some time after dispatch for the carrier to register and update this information.

If your tracking information has not updated for an extended period, please contact our customer service team and we will be happy to assist.

8. Multiple Shipments

In some cases, an order containing multiple items may be shipped separately — this may happen when products are dispatched from different fulfilment locations. If your order is divided into multiple shipments, parcels may arrive on different days, each with its own tracking information. You will not be charged additional shipping costs if we divide your order into multiple shipments.

9. Damaged Parcels

Every order is packaged with care to help protect your items during transportation.

If your parcel arrives damaged, or the packaging appears significantly damaged, please contact us as soon as possible at hello@flowboutique.co.uk, including your order number and, where reasonably possible, clear photos of the parcel, packaging, and affected item.

Please keep the packaging and product while we investigate, as these may be required for a carrier claim. Your statutory consumer rights are not affected.

10. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first. If there is no clear update, or your parcel appears significantly delayed, contact us at hello@flowboutique.co.uk and we will investigate with the relevant carrier or logistics provider.

If your parcel is confirmed lost in transit and cannot be delivered, we will provide an appropriate solution in accordance with our Return & Refund Policy and your applicable consumer rights.

11. Incorrect or Incomplete Addresses

You are responsible for providing accurate delivery information at checkout. If a delivery cannot be completed because the address supplied was incorrect or incomplete, the parcel may be returned through the carrier’s network.

If the parcel is returned to our fulfilment facility, please contact us so we can determine the available options. Where redelivery is required because of incorrect or incomplete information supplied by you, additional delivery costs may apply.

12. Unclaimed or Refused Parcels

If a parcel is not collected from the carrier, or is refused at delivery, it may be returned through the carrier’s network. Refusing a parcel does not guarantee it will automatically be returned to our designated facility.

If you wish to cancel or return an order, please contact us directly and follow the instructions in our Return & Refund Policy. If you have already refused a parcel, or it has been returned to sender, please contact us with your order number and tracking information so we can investigate.

13. Delivery Confirmation

If your tracking information shows that your parcel has been delivered but you cannot locate it, please:

• Check around your property and any designated safe place
  • Check with other members of your household
  • Check with neighbours where appropriate
  • Contact the local delivery carrier

If you are still unable to locate the parcel, contact us at hello@flowboutique.co.uk and we will assist you with investigating the delivery.

14. Contact Information

If you have any questions about shipping or the status of your order, please contact us.

Trading as: Flow & Co. London
Legal entity: YoronEcom
KvK (Chamber of Commerce) number: 98483374
Registered address: 1325SC Viscontistraat 68
Email: hello@flowboutique.co.uk
Customer service hours: Monday–Friday, 9:00–17:00 (CET)

This address is the company’s registered business and administrative office.

It is not used for returns or product fulfillment.

If you would like to return a product, please contact our customer support team before sending any items back. This allows us to assist you quickly and ensure your return is processed smoothly. Please note our return address is disclosed in our Return Policy.]